I have now sent 5 emails requesting an update to my account, and I have not received any type of communication. I waited an hour or more. It`s not professional when it comes to withholding someone`s money for Chime`s mistakes. Even though there is a discrepancy, I have shown evidence where your representative told me that I do not have to worry, and now I have no communication. This has proven to be a terrible business to bank without having live customer service staff to talk to directly with if customers have concerns like this. I am very unhappy with Chime and his relationship. 5.1 The installation fee is due at the time the account is set up and is non-refundable. This is Angela Johnson, could you contact me, I have money in my chime account, but it was shut down for no reason. And I need my money Thank you my phone number is 843 510 9830 and my email is firstname.lastname@example.org If you have direct deposits, ACH direct debits or recurring debit card payments, please notify the initiators immediately to avoid any disruption to your future deposits or payments.